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The COVID-19 pandemic has resulted in a significant shift towards electronic commerce (e-commerce), as people have turned to various methods of e-commerce to deal with imposed mobility restrictions. This paper provides a bibliometric analysis of the research conducted in the field of e-commerce, focusing on studies related to the COVID-19 pandemic. The study aims to identify the key features, most influential papers, prevalent themes and methodologies, and the relationship between the terms used in the relevant publications. The data for the analysis was obtained from the Scopus database and consisted of 629 English-language research papers, book chapters, and review papers published between August 2020 and December 2022. BibExcel and VOSviewer software tools were utilized to assist with the selection of relevant information, perform the bibliometric analysis, and generate graphical representations of the results. The analysis indicates that China was the most productive geographical region, with the United States and India following closely behind. Sustainability journal from Switzerland was found to be the most productive in the field, followed by Frontiers in Psychology and the Journal of Retailing and Consumer Services. Bina Nusantara University in Indonesia was identified as the most productive institution, with Bucharest University of Economic Studies in Romania and Zhejiang University in China following closely behind. The most influential paper was found to be by Kim (2020), followed by Dannenberg et al. (2020), and Tran (2021). To address the limitations in the current literature, future research can undertake a comparative study of the impact of the COVID-19 pandemic on the field of e-commerce over time, as well as analyze the dominant themes both prior to and post-pandemic. Investigating the correlation between disruptive events like the COVID-19 pandemic and the factors that drive e-commerce adoption constitutes a worthy and captivating field for future research.
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This study examined the technological factor's utilization to promote the e-commerce in small and medium sized enterprises in Bangladesh. The technological factors are, Information and communication adoption, Internet connectivity, and Business data management. The e-commerce adoption factors involve the strategic innovation, research and development activity, and Productivity growth. The electronic commerce is being widely adopted in Bangladesh in the time of covid-19 pandemic. In the adoption of e-commerce, prominent factors are the internet connectivity, which plays a major role and Business data management which has equal importance for SMEs. SMEs have limited access to data as compared to multinational industries. However, the data has equal importance for multinational and SMEs to improve the e-commerce business. The research collects data from 115 SMEs from Bangladesh relating to different fields. The random selection method has been advised to collect data from SMEs aged not less than five years. The data collected for this research is through the interested parties of small and medium sized enterprises in Bangladesh. The data of the research is interpreted and analyzed through statistical software SPSS. © 2023, The Author(s).
ABSTRACT
Purpose - Due to country-wise lockdown and state-wise curfews in COVID-19, people were not able to make offline payments (i.e. cash payments) during purchases in India. So, people are switching their payment behavior from offline to online mode. But, as per the central bank report, the rate of adoption through mobile payments is still slow. The paper focuses on identifying critical barriers to mobile payment systems (MPSs) adoption in India. Innovation resistance theory (IRT) has been used as a base model for barriers, despite the wide range of choices of barriers avail- able in the MPSs context. Additionally, three external variables which are out of the wider coverage of IRT constructs were incorporated in this paper. The study, on the other hand, adds to innova-tion resistance theory in the frame of reference of MPSs from a theoretical perspective. Interpretive structural modeling (ISM), together with MICMAC analysis is brought into play to analyse the direct and indirect relationship amongst the barriers.Research methodology - ISM approach has been used to establish the relationship among the eight (08) identified barriers, through literature and expert opinions. The key barriers to high driving power are then identified with the help of MICMAC analysis. Findings - The results reveal that value barrier (b2), image barrier (b5) and visibility barrier (b7) are the most significant variables. Interestingly, IRTs' risk barrier (b3) and privacy barrier (b6) from the literature fall in the lowest level of the ISM model. The majority of the barriers fall under quadrant III of MICMAC analysis, indicating the high driving and dependence power.Research limitations - The developed ISM model is based on the sentiments of five (05) experts, which could be biased and influence the structural model's final output. Due to COVID-19, data has been collected through online video conferencing mode, this may vary if data will be collected through an offline or face-to-face interview. The proposed model's key findings aim to assist in explaining the barriers that exist during MPS adoption.Originality/Value - This study is the first attempt to use the ISM approach in conjunction with IRT to detect barriers within MPSs. The result of this paper will guide and motivate the researcher to analyse more critical barriers with IRT to contribute to the theoretical development.
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Purpose The study aims to develop an integrated model for three-dimensional (3D) printing adoption in the Gulf Cooperation Council (GCC) context to form a baseline for more theoretical and empirical debate from emerging markets. Design/methodology/approach A qualitative approach with a convenience sample is adopted since there is no formal body that has accurate data about the number of companies, governmental bodies, nongovernmental organizations, universities, labs, etc. that already have adopted 3D printing. Findings The results indicate that the technological usefulness of 3D printing and its ease-of-use factor were found to be lacking among community members and governmental officials. Yet, these factors were the most influential factor affecting the spread of 3D printing technology adoption in the GCC countries. Nevertheless, the adaptation of 3D printing is not yet at the level of its global markets, nor is it used within leading companies' assembly lines. In addition, the 3D printing awareness and use increased during the COVID-19 pandemic. Yet, the adaptation rate is still below expectations due to several challenges that face the growth of the 3D printing market in the GCC countries. The most vital challenge facing 3D printing growth is manifested in governmental policies and regulations. Practical implications Companies' managers can benefit from the current study results by focusing on the factors that facilitate 3D adoption and avoiding bottle-neck factors that hinder the speed of the 3D adoption. 3D providers can also benefit by understanding the factors that affect 3D adoption and designing their machine and marketing strategy in a way that helps the intended companies to easily adopt 3D printing. Originality/value To the best of the authors' knowledge, this is the first study that explored 3D printing adoption on the GCC countries' level. It also adds a new flavor to the literature by exploring 3D adoption during the COVID-19 crisis.
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The COVID-19 outbreak has created a severe crisis for the general economic situation. Despite the short duration of the pandemic, many innovations are implemented for organizational survival and recovery in the competitive market environment of digital age. This paper aims to find out significant factors and how they impact on E-commerce adoption by small and medium-sized enterprises in Vietnam, especially during the epidemic. The results reveal that technology perceived compatibility has the greatest effect on E-commerce adoption, followed by management support and external pressure. Moreover, external support only has minor impact on E-commerce adoption during the Covid-19. Meaningfully, this study makes a contribution to both innovation literature and practical management with new insight of current Vietnamese situation for small and medium-sized organizations.
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The outbreak of the COVID-19 pandemic has had a significant impact on the Vietnamese economy. In the midst of a complex disease that compelled people to limit their interaction, customers' shopping habits shifted from "offline" to "online" transactions. Mobile payments have also grown in popularity. The goal of this study is to figure out what factors influence the use of mobile payments by hotel clients in Can Tho after COVID-19. The research team also examines how those factors influence customers" willingness to use mobile payment and makes recommendations to better the current situation. Primary data was collected from 227 persons using online surveys and processed with SPSS software for this study. To analyze the correlation relationship between the elements determining the intention to use, the Cronbach alpha, EFA, Correlation, and Regression methods used to assess the scale are applied. Perceived Trustworthiness, Perceived Usefulness, and Perceived Ease of Use all have positive effects on customers" propensity to use, according to the findings. Perceived Security, on the other hand, has no bearing. The findings of this study have significant theoretical and practical implications for the development of mobile payment services in Can Tho, particularly following the implementation of COVID-19.
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Electronic-commerce (e-commerce) has evolved since its inception in the nineties, and it is still evolving with the growth of new technological solutions [1]. Globally, e-commerce has revolutionized the trading industry [2]. However, in Namibia, the infiltration of e-commerce is still in the infancy stage [3]. The country is gradually moving into the fourth industrial revolution with pockets of businesses still unfamiliar with e-commerce. Pundits postulate that most companies will have to face e-commerce as the future of their businesses [4], especially now with the COVID-19 pandemic affecting the nature of business operations globally. Moreover, in Namibia, there is a general lack of literature on the topic of e-commerce adoption, the challenges for adoption, and the influence of ecommerce knowledge on the adoption. This paper presents a case study conducted in a Namibian conglomerate that aimed to discover the challenges of e-commerce adoption unique to this Namibian organization focusing only on the aspect of buying and selling tangible products online. Quantitative data was collected through an online survey and interpreted using descriptive statistical data analysis. The findings show that there is no point of reference for the adoption of e-commerce, the challenge of decision-makers is congruent with knowledge of ecommerce and the ideology of supplying products that cannot be traded online. © 2021 IEEE.
ABSTRACT
COVID-19 has spread across the world in the last two years, confining people to their homes and shutting down businesses and markets. The world is currently experiencing a catastrophic economic and social crisis. To benefit people and to protect them, industries invented new . products. These products were made by small and medium-sized businesses across the globe. In South Asia, there was also a rigorous lockdown, people were laid off, and SMEs adopted E-commerce to assist clients and customers. Therefore, the study aims to analyze the impact of the COVID-19 pandemic on B-commerce adoption through open innovation strategies in South Asian countries. 500 respondents were selected through an online questionnaire to collect data from different countries of South Asia. The prominent countries are;India, Pakistan, and Bangladesh. The results of the study show that perceived compatibility and complexity have a positive influence on E-commerce adoption. In normal circumstances, however, the open innovation model is feasible. Knowledge and experience sharing and management attitude have a moderate impact on E-commerce adoption. These results are beneficial for researchers and SME managers in South Asia to overcome the challenges of the COVID-19 pandemic and increase the number of skilled people employed. This study suggests that SMEs should hire skilled workers to upgrade their systems.